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Frequently Asked Questions

What is your shipping Policy? 


FREE SHIPPING FOR ORIGINAL PAINTINGS WITHIN THE US

Shipping times range from 5-7 business days. You will receive a tracking number as soon as your order has been shipped.

Territories outside of the 48 contiguous states (Alaska, Guam, Hawaii, Puerto Rico, Virgin Islands), please call directly (610) 434-2178 for shipping costs before placing your order.

WHEN WILL I RECEIVE MY ORDER? 

We do our best to ensure your order arrives in a timely manner. In general, most frame orders are shipped within 5-7 business days - and typically arrive in 8-10 business days. 

CAN I SHIP TO CANADA/INTERNATIONAL/APO/FPO ADDRESSES? 

Yes. Additional charges may apply. Please contact Donna before placing an order at (610) 434-2178

What is your Policy on Returns/Exchanges/Refunds?

We will provide a no charge replacement or refund for any quality issues. We may request to have the painting returned to us and would provide a return shipping label. We do not provide a refund based on customer preference. We will provide a refund or a no charge replacement for any orders damaged in shipping. For a refund or replacement, please email Donna at WillsonPhoto@aol.com. 

CAN I CANCEL MY ORDER? 

Unless your order has already been shipped you can cancel it. Please contact WillsonPhoto@aol.com as soon as possible if you need to cancel your order. 

HOW LONG DOES IT TAKE TO PROCESS A REFUND? 

Processing a refund can take up to 7-10 business days. 

HOW DO I RETURN MY PACKAGE? 

For a refund or replacement, please email  WillsonPhoto@aol.com

WHO TO CONTACT? 

You can reach out to Hub or Donna at any time by email at WillsonPhoto@aol.com or by phone at (610) 434-2178



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Trusted Art Seller

The presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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